What kinds of products do you sell?
At Ceiba Pets, we create the best products with natural ingredients for your pet.
How can I make a purchase?
You can click on the "Add to Cart" button to add the item to your cart. Afterwards, you can perform the checkout according to the instructions on the screen.
How do I know if I can use your product with my pet?
Each Ceiba Pets product is made with natural ingredients with the greatest care for your pet's health. Our quality standards are elaborated carefully monitoring international rules regarding quantities, correct mixtures and toxicity levels of the active ingredients. As pet owners, we still seek the best for them and their health is as important as it is for you. However every pet is different, please use with care, considering their particular needs. If your pet has any irritation or problem please take him to a vet immediately. Likewise, if you have any questions regarding any of our products, contact us
What countries do you ship your products to? Do you ship internationally?
We send our products to any part of the Mexican Republic where standard parcel services arrive (FEDex, DHL, UPS, RedPack ...) subject to local rates. For shipments to the United States, the cost is subject to the rate in effect at the time of purchase, which will appear when you checkout. For shipments to other parts of the world, we can gladly quote you, without obligation, the cost of shipping. Related taxes will be the responsibility of the buyer.
If I need additional help?
Please contact us on our ¨Contact¨ page and we will support you in whatever way we can. You may also email us at info@sabidobasteris.com
Privacy Policy
----- Privacy Policy These privacy policies apply to provide protection to the User of the Internet site and all its affiliated or associated sites, hereinafter "CEIBAPETS". The use or navigation by any person of the aforementioned Internet site grants him the quality of User. 1. Type of information obtained The concept "personal data" in these policies refers to all that personal information (such as name, date of birth, address or email) that can be used to identify the User. This privacy policy covers all personal data that the user voluntarily enters the Internet site that is the subject of these policies, during the registration process and on any other occasion. CEIBAPETS may use this "Internet Protocol" address for administrative systems or to collect certain additional information, which will be kept confidential. 2. Privacy statement CEIBAPETS does not collect personal data about the User except when the User provides such information voluntarily, when registering on the Internet site indicating above or when sending email or other communication addressed to CEIBAPETS. CEIBAPETS will not process or make personal data available to third parties without the User's prior consent, by means of electronic acceptance when entering their data within the content and functions of the Internet site that are the subject of these policies. 3. Purpose of the information The personal data contained in the confidential information are used to provide the User with a personalized service according to their needs, where appropriate, offering selective advertising or content that may be of interest to them. The User agrees that CEIBAPETS uses this personal data for cumulative statistical purposes to carry out market research and other related activities. 4. What are cookies? The page of our website uses cookies, which are small data files that are generated on the User's computer that record their personal data when they connect to the CEIBAPETS site and are modified when leaving the service and which allow obtaining the information following: • The date and time of the last time the user visited our website. • The content design or preferences that the user chose on his first visit to our website. • Security elements involved in controlling access to restricted areas. Cookies are anonymous. Access to information through cookies allows the User to be offered a personalized service, since they store not only their personal data but also the frequency of use of the service and the sections of the network visited, thus reflecting their habits and preferences. The advertising networks that place advertisements on our pages may also use their own cookies. The User has the option to prevent the generation of cookies, by selecting the corresponding option in the configuration of their Internet browser. However, CEIBAPETS is not responsible for the deactivation of them, as they would prevent the proper functioning of the Internet site. 5. Confidentiality of information CEIBAPETS agrees not to share the confidential information provided by the User, with any third party, except with the authorization of the User, Despite its policy of not disclosing personal data, CEIBAPETS may disclose such information: (1) when CEIBAPETS considers such information necessary to identify, communicate with, or take legal action against someone who may be damaging or obstructing the rights or property of CEIBAPETS; (2) as necessary to enforce and comply with the "Terms and conditions of use of the Internet site"; (3) as required by law or by any Authority that requests it within the scope of its competence. In accordance with the above, the User understands and agrees that this privacy policy does not apply to the information that the User voluntarily provides when communicating with other people through electronic correspondence, in chats, or other similar activities. It is the User's responsibility to be prudent in the type of information provided when participating in these public activities. CEIBAPETS is not responsible for the privacy or data collection policies of third-party service and product providers or how those third-party service or product providers use the information that the User provides. 6. Modification / update / deletion of personal information The personal data provided by the User will be part of a file that will contain their profile. By accessing it, the User can modify / update them at any time. CEIBAPETS advises the User to update their data each time they undergo any modification, as this will allow them to provide a more personalized service. When processing personal data, CEIBAPETS undertakes that our personnel and the mechanisms of the website comply with the security and confidentiality standards necessary to ensure the security, integrity and privacy of the information collected from users on the website. CEIBAPETS will take reasonable measures to allow users to update the personal data that they have registered and when the User requests it, it will try to systematically eliminate the User's record and their personal data from the database; however, it may be impossible to completely erase User data due to backup copies and logs of deleted data. 7. Protection of personal information The information provided by the user is protected by various security mechanisms, through which the User can access them. Since no transmission over the Internet can guarantee its 100% security, CEIBAPETS cannot guarantee that the information transmitted using its service is completely secure, with which the User runs his own risk. The User is solely responsible for keeping his password and account information secret, which CEIBAPETS may assign him at any given time. To reduce the risks CEIBAPETS recommends that the User exit their account and close their browser window when their activity ends, especially if they share their computer with someone or use a computer in a public place such as a library or an internet café. 8. Acceptance of the terms This confidentiality / privacy statement, which describes CEIBAPETS's Privacy Policy, constitutes a valid agreement between the User and CEIBAPETS; If the User uses the services of CEIBAPETS, it means that they have read, understood, accepted and consequently agreed with CEIBAPETS the terms set forth above. If you do not agree with them, the User should NOT provide any personal information, or use this service or any information related to the Internet site.